Reference

Understand Your sunlott Account Agreement

These Terms and Conditions govern how your sunlott account is created, used, and managed. By opening an account on sunlott.

Account eligibility by local lawDeposit and withdrawal rulesDispute resolution processAccount suspension conditionsUpdates notified via email

Explore the Lobby Read FAQ

Browse the Full Scope of These Terms

sunlott Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

sunlott.co is operated subject to the laws of the jurisdiction in which it is incorporated, and your ability to hold an account depends on what local law in your Indian state or territory permits. You are responsible for checking that participation is lawful where you reside

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before you fund your account using UPI, Paytm, or PhonePe. These Terms apply to all features of the platform — the lobby, wallet, withdrawal queue, and any promotional boards — and they take effect the moment you complete account registration. We may update these Terms at
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any time; continued use of your account after a published update constitutes acceptance. Material changes will be communicated to the email address on your account.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Term or Clause

If any clause in these Terms is unclear or you need a written explanation of how a specific rule applies to your account, our support team…

HOW WE HANDLE THIS

Explore How We Apply These Terms Daily

We enforce these Terms consistently across every account, every transaction, and every support interaction on sunlott.co.

Data Handling

Your personal data — name, contact details, payment references — is stored in encrypted form and used only for account operation, identity verification, and regulatory compliance. We do not sell or share your data with third-party advertisers.

Cookie Policy

sunlott.co uses session cookies for login continuity and analytics cookies to understand how the lobby is navigated. You can manage cookie preferences through the settings panel; rejecting analytics cookies will not lock you out of your account.

Account Security

Two-factor authentication is available for all accounts. We recommend enabling it via your account settings. Any suspicious login activity triggers an automated email alert, and you can freeze your account immediately through live chat.

Data Retention

We retain your account records, transaction logs, and communication history for a minimum period required by applicable law. Once that period expires and your account is closed, data is permanently deleted from our active systems.

Rights Requests

You may request a copy of all personal data we hold against your account, ask us to correct inaccurate records, or request deletion where law permits. Submit these requests via email; we respond within 30 days.

Dispute Resolution

If you disagree with a transaction outcome or a Terms enforcement decision, raise a dispute through live chat or email within 30 days of the event. We acknowledge disputes within 48 hours and aim to resolve them within 10 business days.

Questions About These Terms Answered

The questions below cover the Terms clauses our account holders ask about most. Each answer reflects how we actually apply the rule on sunlott.co — not a generic legal summary.

These Terms apply to every person who opens or uses a sunlott.co account. Access is available only where local law in your state or territory permits it; you are responsible for confirming eligibility before registering or making a deposit.

We may update these Terms at any time to reflect changes in law, platform features, or operational policy. When we make a material change, we notify the email address on your account. Continued use of the account after the update takes effect means you accept the revised Terms.

A breach may result in a temporary suspension, permanent closure, or withholding of pending withdrawals pending investigation. We will contact you via the email on your account to explain the reason and give you an opportunity to respond before a final decision is made.

Email our support team with your account username and a data access request. We will compile and send a copy of all personal data linked to your account within 30 days, in a readable format, at no charge to you.

Yes. All deposit and withdrawal transactions made through UPI, Paytm, PhonePe, or any other payment rail listed in your account wallet are governed by these Terms. Payment-provider terms also apply separately and are outside our control.

Disputes are governed by the laws of the jurisdiction in which sunlott.co is incorporated. Where permitted, we encourage resolution through our internal dispute process first, as it is faster than formal legal proceedings and is available in English for Indian account holders.

We acknowledge all formally raised disputes within 48 hours of receipt. Resolution typically takes up to 10 business days for straightforward cases. Complex cases involving transaction records or third-party verification may take longer; we will keep you updated throughout.

Understand Your sunlott Account Agreement

Reach Us About Any Term or Clause

Explore How We Apply These Terms Daily

Data Handling

Cookie Policy

Account Security

Data Retention

Rights Requests

Dispute Resolution

Questions About These Terms Answered

01 Who do these Terms and Conditions apply to?

02 Can sunlott change these Terms without notice?

03 What happens to my account if I breach these Terms?

04 How do I request a copy of my personal data?

05 Do these Terms cover UPI, Paytm, and PhonePe transactions?

06 Which law governs disputes under these Terms?

07 How long does it take to resolve a Terms-related dispute?

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