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Explore How sunlott Handles Your Privacy

At sunlott, we are clear about what personal data we collect when you open an account, how we use it, and who we share it with — so…

Data collected only as neededIndia accounts protected under applicable lawContact us to access or delete your dataUPI, Paytm, PhonePe transaction data handled securelyNo data sold to third parties

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Browse the Data We Collect and Why

sunlott Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on sunlott, we collect identity details (name, email, phone number), device information, and transaction records linked to payment methods such as UPI, Paytm and PhonePe. This data allows us to process deposits, verify withdrawals, and keep your account secure. We also

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collect session and usage data to improve how the platform functions. Where local law in India requires it, we may retain certain records for a defined period. We do not sell your personal data to advertisers or unrelated third parties. Data shared with payment processors —
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including UPI, Paytm and PhonePe — is governed by their own privacy terms, which we encourage you to check. Your continued use of sunlott means you accept the practices described here, subject to your rights under applicable Indian law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access, correct or delete personal data held on your sunlott account, our privacy support team is ready to help.

HOW WE PROTECT DATA

Switch On Account Security With These Practices

Data protection at sunlott is built into account setup, payment processing and day-to-day platform use.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can adjust cookie preferences in your browser settings at any time — disabling analytics cookies does not affect your account access or any payment functions.

Account Security Measures

Your password is stored using one-way hashing — we never hold it in plain text. Two-factor authentication via SMS is available on your account settings page and we strongly encourage you to enable it, especially if you use UPI or Paytm for deposits.

Data Retention Schedule

Transaction records linked to UPI, Paytm and PhonePe payments are retained for the period required by applicable Indian law. Account profile data is deleted within 30 days of a verified account-closure request, unless a legal hold applies.

Third-Party Data Sharing

We share data only with payment processors (UPI networks, Paytm, PhonePe), identity-verification providers, and fraud-prevention services. Each third party is bound by a data processing agreement that prohibits them from using your data for their own marketing.

Your Right to Access and Correct

You can request a full export of the personal data we hold on you at any time. If any detail is inaccurate — such as a phone number or address — submit a correction request through the Help Centre and we will update the record within five business days.

Privacy Contact and Escalation

Our designated data contact handles all formal privacy requests. If you are not satisfied with our response, you have the right to escalate to the relevant data-protection authority in India under applicable local law.

Open Answers to Your Privacy Questions

The questions below cover the situations India account holders ask about most — from what data we collect on first sign-up, to how long Paytm and PhonePe transaction records are kept, to what happens to your data when you close an account. If your question is not here, contact our privacy support team directly.

We collect your name, email address, mobile number and date of birth at registration. When you make a deposit via UPI, Paytm or PhonePe, we also record the transaction reference and amount as required for payment processing and fraud prevention.

Payment data is processed by the respective payment gateway — UPI, Paytm or PhonePe — and only the transaction reference and status are stored on sunlott servers. We do not store your UPI virtual payment address or Paytm wallet credentials in our database.

Yes. Submit a data-access request via email or through the Help Centre ticket system. We will verify your identity and then send a structured export of your account data within ten business days of confirmation.

Contact our privacy support team by email or live chat and request account closure along with data deletion. We delete profile data within 30 days, retaining only what applicable Indian law requires us to keep for the legally mandated period.

No. We do not sell or share your data for third-party marketing purposes. Data is shared only with payment processors (UPI, Paytm, PhonePe), identity-verification services, and fraud-detection providers, all under strict data-processing agreements.

Transaction records — including deposits via UPI, Paytm and PhonePe — are retained for the period prescribed by applicable Indian financial regulations. Once that retention period lapses, records are securely deleted from our systems.

Contact our support team immediately via live chat or email. We will place a temporary security hold on the account, investigate the incident, and notify you of our findings within two business days in line with our security incident process.

Explore How sunlott Handles Your Privacy

Reach Us About Your Privacy Questions

Switch On Account Security With These Practices

Cookie Policy

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Your Right to Access and Correct

Privacy Contact and Escalation

Open Answers to Your Privacy Questions

01 What personal data does sunlott collect when I open an account?

02 How is my UPI or Paytm payment data stored?

03 Can I request a copy of all data sunlott holds about me?

04 How do I ask sunlott to delete my personal data?

05 Does sunlott share my data with any third parties for marketing?

06 How long does sunlott keep my transaction history?

07 What should I do if I think my account data has been accessed without permission?

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